A star's offline fan meet-and-greet that should have been full of joy sparked a wave of complaints due to discriminatory treatment during security checks. After the Qingdao fan meeting of Wang Yibo, spokesperson for Master Kong Iced Tea, many consumers reported through the Black Cat complaint platform that on-site security guards only confiscated support items from a specific fan group, forced body searches, and even shone laser pointers into their eyes, while fans with green support items, who were also consumers, enjoyed different treatment. The brand has not yet responded, and the incident continues to ferment on social media, with various accounts differing. [more…]

At one in the morning on a cold winter day, a crowd of people stared intently at their phone screens, all to grab a number just to drink coffee on a mini-program—this was not a concert ticket, but a true portrayal of JJ Lin's coffee brand Miracle Coffee's pop-up event in Shanghai. In response to fans' calls, Miracle Coffee returned to Shanghai in the form of a pop-up coffee truck, and launched limited-edition drinks like White Magnolia, blind boxes, and a stamp activity, creating a romantic winter date. However, the official side underestimated fans' enthusiasm: as soon as the mini-program released numbers, they were snatched up instantly, the loading page kept spinning, and the system crash left fans waiting for more than half an hour, with complaints rising one after another. In the past, people scrambled for concert tickets; now, even a cup of coffee requires grabbing a number. JJ Lin fans' absurd life experiences have gained another entry. [more…]

During Halloween, major tea beverage brands have rolled out holiday-exclusive drinks to compete for young consumers. Nayuki has partnered with "Harry Potter" for a second time, launching a "Sugar-Free Blood Orange and Grapefruit" drink themed around Voldemort's "Dark Magic." However, this beverage, which uses blood orange and grapefruit to create a "blood-colored" atmosphere, has drawn complaints from consumers because the grapefruit peel was not removed, and the bitterness intensifies after prolonged steeping. Fans reported that the drink gets more bitter the more they sip, with some describing it as "more bitter than Americano." Nayuki staff explained that the grapefruit peel is kept to show the use of real ingredients, and advised drinking it as soon as possible or picking out the peel oneself. Nevertheless, some fans of the books took the bitterness in stride, saying it fits the Dark Magic theme. [more…]

Molly Tea has teamed up with Hello Kitty to launch limited-edition drinks and merchandise, drawing a flood of fans who raced to snap them up the moment sales opened. Yet once the promotion began, consumers in many cities reported that their payments went through but they never received the merchandise, and some stores even canceled orders without any notice. Customers who showed up to collect their orders were told the merchandise was first come, first served and would be given out only while supplies lasted, leaving some people to make the trip for nothing. As frustration mounted, disputes between customers and staff broke out at some stores, prompting calls to the police; officers advised those affected to defend their rights through channels such as 12315. The collaboration drew widespread complaints because of problems with merchandise inventory and order management. [more…]

As temperatures climbed, Tea Yanyuese officially announced on April 29 the relaunch of its lemon tea series, introducing five new products, including the classic "Orchid Glaze" and several seasonal limited editions. However, Changsha was absent from this launch because its Good Lemon brand already covers the lemon tea category, disappointing longtime fans. After the new products hit the market, complaints about "too much ice" on social platforms quickly overshadowed discussions about taste. Many consumers reported that a cup of the drink was gone after just a few sips, and that after removing the ice, the portion was less than half. The official side had explained that lemon tea cannot be made with less ice or no ice because the ice is used to suppress astringency, but consumers still felt that nearly 20 yuan bought them little more than a cup of ice. This article will provide a detailed account of the incident and the reactions from all sides. [more…]

The limited-edition Phantom Bear merchandise, a collaboration between coffee chain Manner and the English original production of The Phantom of the Opera, has recently sparked a flood of complaints on social media. After receiving the actual product, many users found that the bear, which was supposed to be cute, suffered from serious quality control issues such as a crooked mouth and lopsided face, and was jokingly dubbed an "unidentified creature." Since the merchandise could only be redeemed with points, many theater fans and coffee lovers went through considerable trouble to get their hands on it, only to be greatly disappointed—some even bluntly demanded returns and the refund of their points. This article will sort out the ins and outs of the incident, presenting user feedback and the quality control controversy surrounding the brand's collaborative merchandise. [more…]

Starbucks has once again teamed up with Mayday to launch a co-branded campaign, rolling out a Bergamot Grapefruit Sparkling Americano and themed limited-edition cups printed with classic Mayday lyrics. It should have been a grand occasion for fans to celebrate. However, after the campaign kicked off, many consumers took to social media to air their complaints: the drink labels happened to be stuck right over the lyric designs, and the residue was hard to remove after peeling them off; those who bought multiple cups in one go received the same design, dashing their collection plans. The brand and store staff have responded with explanations, saying the labels should be placed in the notes section, while the identical cups were due to stores needing to use up inventory in sequence. Is this collaboration full of sincerity or a failure in the details? Front Street Coffee walks you through the whole story. [more…]

On the eve of Valentine's Day, Starbucks as usual launched its Rose 20 series drinks and a limited-edition bouquet-holding bear charm. However, reactions this season have been sharply polarized: on the drinks side, the new items use an extract from double-petaled roses, and the sugar-free formula had some consumers praising the natural floral aroma, while others said the scent was too intense and hard to accept; on the merchandise side, the bouquet-holding bear charm drew widespread complaints over quality-control issues, with flaws such as crooked eyes and mouth, a single eye, and multiple ears appearing frequently, leaving many fans who ordered it for its cute look deeply disappointed. What has upset longtime customers even more is that this is already Starbucks' second plush merchandise flop in a short period; the rabbit plush that previously came with a ceramic cup was also widely mocked for its uneven appearance. Will a string of quality problems affect the brand's reputation in the merchandise market? This article will take you through the whole story. [more…]

Luckin Coffee's collaboration with Line Friends' dog character officially returned this Monday, bringing back last year's beloved Little White Pear Latte, and fans eagerly placed orders to snap up the co-branded merchandise. However, many consumers discovered upon receiving the actual products that the limited-edition metal badges had issues such as scratches, bubbles, black spots, and even missing logos, while the blind-bag stickers were also complained about being insufficient in quantity. Faced with co-branded merchandise that they had waited a year for yet varied in quality, merch enthusiasts expressed their disappointment one after another, calling on Luckin to strengthen quality control. [more…]

ChaPanda collaborated with Disney's Frozen to launch limited-edition fruit teas and merchandise, among which the snowflake phone charm was highly sought after for its attractive design. However, less than 12 hours after the launch, multiple consumers reported that the phone charm snapped with a gentle tug, sending beads scattering everywhere. Subsequently, issues such as paint peeling and cracking on the hand mirrors, and scratches and chips on the goblets, were also exposed one after another. Fans who had rushed to buy in for the IP were greatly disappointed, questioning the brand's control over the practicality of the giveaways. This article compiles consumer feedback and various perspectives to help you understand why this collaboration merchandise became a "beautiful piece of junk." [more…]

Recently, Manner launched a seasonal limited-edition Dark Chocolate Latte, officially claiming it uses a red wine natural SOE paired with rich dark chocolate to deliver a delicate, sweet finish. However, after the new product hit the shelves, many consumers reported that the taste was vastly different from the marketing: the dark chocolate flavor was lacking, and instead there was a strange fermented taste resembling fermented bean curd or rotten fruit, sparking heated discussion. Some bluntly said they poured it out after two sips and urged the brand to discontinue it. Longtime fans pointed out that this new product is actually an upgraded version of last year's Raw Chocolate Latte, which was already mocked for a fermented bean curd taste last year. Still, some customers were drawn to its unique flavor, comparing it to liqueur chocolates. This article walks you through the detailed feedback on this controversial new product and the reasons behind it. [more…]

During the National Day holiday, Starbucks launched limited-time stamp-collection events in Beijing, Guangzhou, Shenzhen, and many other places, drawing widespread attention from stamp-collecting enthusiasts. However, as the events progressed, many consumers found that stores had noticeably different understandings and enforcement of the rules, with some even seeing the same store offer free stamps in the morning but require a purchase in the afternoon. This shifting-back-and-forth phenomenon left participants confused and also sparked discussion about whether the event organizers should unify the rules. This article will outline the specific details of the two stamp-collection events and present the various problems consumers encountered during actual participation. [more…]

Luckin Coffee's signature product, the Coconut Ice Americano, officially returned on May 6 after a comeback teaser was released on Youth Day. However, to the surprise of many long-awaiting fans, the reviews for the new version of the drink were almost overwhelmingly negative. Quite a few regular customers reported that this cup, once their "white moonlight," had changed its taste—the fresh fragrance and sweetness of coconut water had vanished, replaced by a sticky mouthfeel and a strange sweetness, even described as "cold Banlangen granules." After netizens dug deeper, they found that Luckin had swapped the originally used Fino coconut water for a blended juice containing concentrated apple juice, which is believed to be the main reason for the change in taste. Less than 12 hours after the return, complaints were already all over social platforms, and calls to bring back the original recipe grew louder and louder. [more…]

Nayuki launched a collaboration with Japanese virtual singer Hatsune Miku, releasing a theme song, limited-edition drinks, and merchandise, attracting a large number of fans to visit stores and check in. However, some store employees cosplayed as Hatsune Miku in exaggerated ways, such as wearing masked headpieces, and were jokingly called by netizens "the century's meeting of the realist and abstract schools," sparking heated discussion. The brand subsequently issued an urgent notice strictly prohibiting employees from cosplaying as Hatsune Miku again, believing that such behavior damages the brand image and may invite complaints. But many fans said they were not offended and instead found it amusing. This collaboration controversy reflects the delicate balance between employees' individualized expression and brand management when tea beverage brands cooperate with ACG IPs. [more…]

Recently, the TV drama "Forever Night Star River" has surged in popularity, and the milk tea brand Molly Tea took the opportunity to launch a collaboration, but issues such as delayed merchandise, stock shortages, and reselling have led to collective complaints from fans of the show. Although the official side issued an emergency apology on the 15th and promised compensation, the limited-edition paper bags will not be available until the 30th at the earliest, prompting fans to exclaim that "the timeline is too long, and enthusiasm is being worn down." Why did this highly anticipated collaboration fail? Who exactly was hurt when the brand temporarily changed the schedule and store issues occurred frequently? Join Coffee Workshop as we review the entire incident and also take a look at the heartwarming recommendations Front Street Coffee has prepared for coffee lovers. [more…]

Starbucks Frappuccino has once again launched seasonal limited-edition new products—Mango Double Star Frappuccino and Raspberry Strawberry Frappuccino. Both drinks use a coconut-flavored concentrated base, involving five pre-made fruit beverage ingredients in total, and the production process is relatively cumbersome. Combined with the buy-one-get-one-free promotion on the啡快 mini-program, the new products quickly sparked a tasting frenzy, but also left baristas under the pressure of a flood of orders exclaiming that it was "like filling prescriptions in a pharmacy." This article will take you through the ingredient composition of these two new products, the difficulty of making them, and the real feedback from employees and consumers, while also reviewing Starbucks' pace of new releases so far this year. [more…]

This summer, after brands like Luckin and Manner rolled out matcha drinks one after another, Starbucks also jumped on the trend and launched a Matcha Frozen Mountain series, including a latte, a tea latte, and a Frappuccino. In official promotions, the tea latte is described as featuring a matcha jelly base, paired with mountain-style milk and a blueberry powder cloud milk cap, blending the imagery of blue skies, white clouds, and green meadows into a single cup and successfully winning over looks-focused fans. However, after the product launched, many consumers on social platforms reported that the drink was too sweet and had a strange grassy scent, with some describing it as "sugared grass" or a "weakened version of Iced Matcha," and some discarded it after taking a photo and only a sip. At the same time, Starbucks employees also frequently made mistakes because the names of the latte and the tea latte were too similar, leading to an increase in complaints. This article will sort out the market reaction and the main points of controversy surrounding this new product. [more…]

Recently on social media, complaints from Manner baristas have been steadily rising. Many current or former employees have posted that even during promotional rushes, stores are only staffed by one person, making it difficult for baristas to even eat or use the restroom, and some ultimately choose to leave. What is striking is that multiple baristas say the concern from regular customers feels warmer than the company’s rules. At the same time, consumers also frequently encounter the awkward situation of arriving at a store with no staff present and being unable to refund or modify orders. From high-value specialty coffee to rapid, capital-driven expansion, Manner’s staffing gap is gradually coming to the surface. This article compiles complaints from multiple sources to present the dual perspectives of baristas and customers. [more…]

Recently, Starbucks quietly replaced the lids on hot beverage takeaway cups in some U.S. stores, sparking widespread discussion among consumers. The drinking opening on the new lid is positioned further inward, and the raised rim is lower, causing coffee to easily leak from the corners of the mouth when drinking, with many customers exclaiming that it is "too hard to use." At the same time, cold drink cups have also switched to white non-transparent domed paper lids and paper takeaway cups, making fans who are used to admiring the appearance of their drinks feel inconvenienced. Despite the continuous complaints, Starbucks has long been using paper tableware in France, Canada, Hong Kong and Macau, and other regions due to local environmental policies, and some customers have even switched to bringing their own cups as a result. Currently, there is no official conclusion on whether all U.S. stores will fully switch over, and there are no related plans for the mainland or Taiwan region for the time being. [more…]

Tea beverage brand Gu Ming recently launched a 9.9 yuan milk tea unlimited drinking promotion, and starting today, it is distributing 500,000 free vouchers at scheduled times through its mini-program, adding momentum to the campaign. However, after a large number of consumers entered the activity page right at 12 o'clock, they encountered long periods of blank screens and crashes in the mini-program, and related topics once topped the trending searches. According to user feedback, the mini-program had already begun lagging a few minutes before the event started, and after 12 o'clock the server went down for nearly half an hour due to a sudden influx of a large number of requests; even repeatedly refreshing or switching to the computer version made it difficult to load. This is not the first time Gu Ming's mini-program has had problems during popular activities. Long-time users said that previous limited-time activities such as buy-one-get-one-free also often encountered interface crashes, and although they reported poor experiences many times, no obvious improvement was seen. [more…]